While Lenovo’ s Work Reborn research shows more than 70 % of employees use AI weekly, a third doing so outside IT oversight, ServiceNow’ s AI Maturity Index 2026 reveals that organisations seeing the strongest returns are actually those with mature governance and risk controls. Governance doesn’ t slow teams down – it gives AI a safe way to cut through operational noise.

To explore how organisations can move beyond shadow AI toward true ambient teammates, we hosted a roundtable featuring three industry leaders: Rakshit Ghura, Vice President and Global Head of Digital Workplace Services at Lenovo; Damian Stirrett, Vice President and General Manager for UK and Ireland at ServiceNow; and Louise Newbury-Smith, Head of UK and Ireland at Zoom. Together, they discuss building governed, friction-free workplaces that elevate human judgment.

56 October 2026