AFRICA money is immediately available to the recipient . Customers can also check their bank balance , pay bills and buy electricity with it , and coupled with FNB ’ s extensive ATM network across the country that act as pay-out points eWallet has really moved the needle in driving inclusion of the unbanked and allowing access to money in a fast and efficient manner .
Reckliff Kandjiriomuini , FNB ’ s Chief Technology Officer , explains : “ eWallet has been a revolutionary change in allowing our customers to transact from anywhere and do instant payments . The product uptake and usage has been phenomenal and in accordance the resultant transactional growth pushed us to accelerate infrastructure refreshes to ensure the business is well positioned for growth and future demand .”
The bank , as part of its digitalisation strategy , is introducing more selfservice outlets and enriching its offerings at self-service devices to allow customers the convenience of banking from anywhere and being empowered to do banking on their own , according to Kandjiriomuini
It has a continuous focus on improving its customer service , and to this extent looks at where it can improve on processes and raise efficiencies . In the branch space it recently adopted a new system that enhances and shortens the time it takes for customer account opening , loans and other products significantly . This is underpinned by digitalisation and system automation .
All of these products have been adopted and are in line with the bank ’ s approach of making banking easier , giving customers the ability to transact from anywhere and finally raising operational efficiencies .
FNB Namibia remains committed to expanding its digital offering to clients , and the successful acquisition of EBank is an opportunity to expand services and solutions to all corners of Namibia through an affordable and convenient digitised partnership model , thereby including all business and consumer customers in the formal world of banking .
Keeping banking local In the 1980 ’ s the FNB Group acquired
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