“ We ’ re utilising this opportunity to release orchestration across the entire organisation , which includes not just the network , but all of our operations ”
– Ric Lumbard , Executive Director
enhanced customer experiences .
To take this even further , ICN is now undergoing a significant automation process throughout its entire operation to increasingly add value to its service operations and hence remain competitive . “ There are two aspects to our automation - because we ’ re a broadband carrier , all the technology has to be automated ,” Lumbard explains .
“ We ’ re also utilising this opportunity to release orchestration across the entire organisation , which means in a sense we ’ re creating a new automated culture and a new operation that includes not just the
Ric Lumbard
Executive Director
As a veteran of over 25 years in the telecommunication sector , Ric Lumbard has served executive leadership in the private sector as Chief Technology Officer and telecom management ; and in the non-profit world of International Missions and Aid .
Lumbard joined the Iowa Communications Network ( ICN ) in 2006 , served in the Business Services Bureau , then later the Operations and Engineering Bureau as the Director of Network Operations and Engineering . In January 2014 , he served as ICN ’ s Acting Executive Director during the extended absence and eventual resignation of his predecessor . Lumbard led the ICN until the Iowa Telecommunications and Technology Commission ( ITTC ) completed its public Executive Director search and appointed Lumbard the new Executive Director in September 2014 .
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