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“ I think it ’ s really important that whether you ’ re in charge of finance and accounting , regulatory , marketing , sales , or operations , everybody is on the same page ”
– Jimmy Todd , Chief Executive Officer get involved with a STEM industry – something that is sorely needed . New generations of talented staff are necessary , and young people want to work for the business because it is a deeply attractive prospect . Why ? Because Nex-Tech prides itself on quality of service – and rightly so .
“ We ’ ve got a lab and any time there ’ s new equipment or a new service , we test it on our network long before it goes out to the customers ,” Todd states . “ We have to know it ’ s going to work , otherwise you end up with a bad customer experience , which leads to a bad internal experience and negativity with our suppliers .”
Suppliers are considered partners for Nex-Tech , and the business likes to maintain close relationships . The suppliers know that Nex-Tech takes the time to evaluate equipment thoroughly in its lab , and open communication is encouraged to ensure those suppliers are part of the team .
“ Really that ’ s paid off hugely and gives us early insight into equipment that might be coming up for general availability ,” says Todd . “ It also allows us to make suggestions about what we think is going to be most beneficial to our customers . So , I think again , it ’ s about having good communication and strong relationships , and when new vendors come on board , we put them through the same wringer . If their equipment meets the specifications
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