Implementing new digital tools
KEMPINSKI HOTEL GOLD COAST CITY
Khaled Koro , IT Manager for Kempinski Hotel Gold Coast City , discusses how technology will support the group to deliver exceptional customer experiences
240 strengthening worldwide
A economy has led to a significant boom in global tourism . The hotel business is thriving , where smaller enterprises are competing against large corporations in developing new products and services to entice travellers .
Situated within the hospitality industry for over a century , Europe ’ s oldest luxury hotel group , Kempinski Hotels , provides guests with unforgettable experiences , inspired by exquisite European flair . Believing that life should be lived in style , its growing collection of distinguished properties provide a five-star , European luxury service , wherever the destination may be .
“ If you visit Kempinski Hotel Gold Coast City , Accra you ’ ll immediately observe the European cultural fusion engaged with technology . Likewise , a visit to Kempinski Summerland Hotel & Resort , Beirut reflects the culture of the destination ” explains Khaled Koro , IT Manager for Kempinski Hotel Gold Coast City .
Joining the Group in 2016 to support the opening of Kempinski ’ s first European luxury hotel and Resort in Lebanon , Koro believes that technology has been a significant driver across the group ’ s operations . Working alongside designers and contractors , Kempinski has overhauled its digital infrastructure and outdated network to radically enhance its performance .
Implementing new digital tools
Implementing high standards across its entire portfolio , Kempinski Hotel Gold Coast City has adopted new digital tools to support staff and engage with customers .
SEPTEMBER 2018