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to watch : ‘ Arkadin product vision 2018 ’ 87
“ By using that unification , everything from a client ’ s perspective is recordable so if someone calls in with an angry complaint about an organisation , that can be measured . You could implement AI to find out how many customers were upset by analysing the patterns of their voice . You could then relay these complaints to senior leadership and say , ‘ There ’ s a lot of angry people calling in . I think you should change something about one of your products .’ The more you unify and the more that you make things more consistent within your organisation , the better the client experience will be .”
With a team of approximately 1,300 people , Arkadin has established itself as one of the sector ’ s leading collaboration and communication companies . Now , by tapping into emerging technologies such as AI , the company is helping businesses edge ahead of their rivals with next-generation collaboration services .
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