CLICK TO WATCH : ‘ THERE ARE LOTS OF REASONS TO JOIN # CANADASLIFELINE ’ 101 place where I ’ ve had the opportunity to make a difference to somebody ’ s personal life , as opposed to just improving the bottom line or increasing shareholder value . It ’ s a nice feeling .”
Canadian Blood Services has already taken steps over the last three years to improve its front end customer experience , digitalising booking processes and streamlining workflow . “ Donors generously give not only their blood , but also their time ,” notes Grant . “ The last thing that we want to do is waste that time chasing bits of paper around our clinics . By doing this digital
transformation at the front end , we have improved that donor experience .” However , as in most aspects of industry , Grant admits that the attention paid to upgrading systems at the front end had outstripped that paid to the internal workings of the organization . “ That front end user experience stuff tends to move pretty fast , but not so much the back end plumbing . But , without that plumbing , the front end isn ’ t really much use ,” he explains .
In 2016 , Canadian Blood Services engaged Gartner to review its data center strategy and the results
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