VISTAS GLOBAL
108 Elite client Qatar Financial Center Ministers on outcome based models . However , the company ’ s in-house technological assets has ensured that it could react dynamically and make best value to emerging needs of its customers .
“ We ended up creating platforms and capabilities for our companies locally ,” Thampi continues . “ We ’ ve been moving our HR systems towards self-service and distributed architecture for our contact centres , back office CoE ’ s adapting to Covid and its effects on business over the last six months . We ’ ve had engagements where we have taken our telemarketing units servicing telco companies and redistributed what used to be the 3 specialized contact centre to enable people to work from home . All of this is from a platform that we ’ ve built . It took us 30-35 days to be able to design , build and roll this out , and this is an example of where we have been able to adapt very quickly . Everything we do is based a lot on the technology we have in-house .”
This is where the roots of Vistas ’ s strong operations , and the clarity of its growth strategy , are found . “ Every specialization is different , and
SEPTEMBER 2020