“ When we develop IP , these products are usually standalone , independent platforms that bridge a gap for this market ”
— Suraj Thampi , CEO , Vistas Global
Reason being : this region is very young . Leveraging convertible frameworks for machine learning , AI and automa- tion is a challenge when the process hasn ’ t been completely figured out ,” he says , referring to local sentiments and requirements that necessitate a tailored approach and how this has impeded transformational uptake . “ Over the next few years , spurred by the pandemic-inspired frenzy to adopt more technology , I think there will be a steep adoption curve and that challenges will be addressed more quickly than before .”
Considering the Research data across Customer Experience that Vistas has leveraged with its key partner partners like AppDynamics , the application intelligence company & other leading market analysts . The research data states 95 % of organizations surveyed during the pandemic , and 88 % of technologists report that digital customer experience is now the priority . For example , according to one of AppDynamics survey recent 81 % of technologists state that COVID-19 has created the biggest technology pressure for their organization that they have ever experienced .
This view of the region ’ s burgeoning digital prospects for growth combines with Vistas ’ resilience , and the criticality of its offering for clients , to create a potent case for expansion . “ We ’ re in a unique situation where , each time there ’ s a crisis , we see an uptick in our business ,” Thampi elaborates . “ The current situation is the same . For us , we see a lot more advantage for our clients in terms of being able to support them through this , so we ’ ve had to look at how we can scale up our bandwidth to service all of our clients ’ requirements . The biggest challenge is getting the right people to scale up operations and adapt with those needs . Our strategy is growth , and the route to that is apparent and clear , we just need to be able to cater to that and scale up quickly .”
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