Technology Magazine September 2020 | Page 191

Mitsubishi – Computer Numerical Control
Mitsubishi – Computer Numerical Control
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191 was another focus , especially important due to the global nature of Mitsubishi ’ s operations . Nothing was done merely for the sake of it , however . “ The time that we ’ ve gained with all these initiatives , we ’ ve used for our customers and to develop business models . Just in the last six or so months , we ’ ve developed and started designing remote services . We ’ ve also done business model innovation and value proposition workshops to see what our customers ’ needs and pains are .” The department managed to create a minimal viable product and launch it to market in the middle of the pandemic , which saw the use of Smart Glasses for the technical department to see machine failures and give support even while not being allowed to travel .
The technical transformation at Mitsubishi Electric has been achieved together with longstanding and Europe-wide acting partner Atos , which makes an ideal partner due to its understanding of business processes , technical expertise in digitisation , as well as keen
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