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This innovation also reduces the skill gap between new and experienced workers , as a fully optimized AI program would provide the same level of service throughout .

However , IBM ’ s use of AI and analytics software only forms one-third of its intelligently executed digital transformation . Equally crucial are IoT and cloud computing , the latter of which Biller singles out for particular praise as it allows data to be integrated into a common infrastructure , which is an essential step in any optimization process . The cloud-linked components of an IoT network create the operational platform , and finally , AI and data analytics are layered in to make sense of the whole and present the information in a consumable format . It is the crucial understanding of this technological triumvirate ’ s significance combined with IBM ’ s peerless consulting arm which gives the company its unique edge .

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