CITY OF MISSISSAUGA
“ These are all things that , from an economic development perspective , shine a light on the City being a leader and a great place to invest ”
SHAWN SLACK CHIEF INFORMATION OFFICER ,
CITY OF MISSISSAUGA
meetings went fully virtual and livestreamed . “ We didn ’ t miss one council meeting , because we were prepared – we ’ d already implemented Cisco Webex to minimize travel time for meetings ,” Slack says . “ So we pivoted : we were able to send all of our staff to work from home securely that day . And we ’ d adopted a laptop first mentality years ago so people basically just took their laptops home and connected securely and we were up and running right away .”
The City was also able to implement Zoom for virtual fitness quickly and use Front Desk to implement all City services based on appointments . Modifications like library curbside book pickup using Front Desk are “ here to stay .” “ It actually improves customer service and makes our ability to deliver the service more efficient because we can plan out service delivery as opposed to having one hundred people show up in line .” The City quickly moved all in-person services to the Front Desk solution by appointment to ensure staff and citizen safety and in turn improved productivity and customer service .
There were also legislative changes required to enable other services digitally . Courtrooms going online required a change in the law . It ’ s yet another example of life and technology meeting in the middle , a growing trend in everything the City of Mississauga
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