VodafoneZiggo
A
driving force of the Dutch digitisation
“ WE HAVE A LOT OF ENTERTAINMENT ON OFFER AND MANY HAPPY CUSTOMERS ON BOARD . BUT THE ENGINE ROOM IS NEEDED FOR EVERYTHING TO RUN PERFECTLY ”
LEO-GEERT VAN DEN BERG DIRECTOR FIXED NETWORK , VodafoneZiggo
Video Services , Voice Services , Internet Services and Data Centres .
Earlier this year , the organisation won the umlaut ‘ Best fixed network score ’ from the Accenture-backed benchmarking awards . Umlaut is an independent German group that carries out mobile benchmarks , and this year was the debut for the category of ‘ fixed networks ’.
During COVID ’ s peak , the organisation saw capacity grow approximately 33 % per year . The telco needed to make sure that they are one step ahead of what the customers need , proactively building out the capacity so that customers could access services , at the fastest speeds , at all times .
“ It was a constant evaluation and expansion of our network capacity , making sure we ' re ready for the next level . We continued to monitor the network ’ s quality and because we had the processes in place , we could continue during COVID as well ,” said van den Berg .
36 September 2022