TCS : Providing technologies to solve customer problems
Sairam Mannar , Client Director for the telecom business unit at TCS , explains the success of its partnership with VodafoneZiggo
A renowned global company , Tata Consultancy Services ( TCS ) is – as its name suggests – a consulting and business solutions organisation , which also provides information technology .
On a mission to help customers achieve their business objectives , the company ’ s initial relationship with Vodafone began in 2007 and was then extended in 2018 with VodafoneZiggo .
Working together , TCS takes success stories from the different markets of Vodafone to see if that solves a particular business problem with VodafoneZiggo . It brings together the experiences it has built up with tier one telcos globally into any specific problem areas of VodafoneZiggo .
“ The first engagement we have done with them is in the area of digital marketing . It has been an immensely successful programme – so much so , that it is now also being deployed in other markets of Vodafone ,” said Sairam Mannar , Client Director for the telecom business unit at TCS and also a Client Partner for VodafoneZiggo from TCS .
Mannar explained how the companies worked together in the area of fixed fibre build , launching the programme in 2020 . Digitising the whole process , including key functions such as budget management and KPIs , it is completely based on a scaled agile concept .
“ KPI management is very important for you to know the overall health of the programme . One area where it made a big difference to Ziggo is in the area of construction partner management , where we have reduced the overall construction partner spend by 1 %. In fibre programmes , the spend for construction partners is immense ; it runs into millions of euros . We have deployed a TCS framework called TwinX which is a tool that does proactive journey management using the digital twin concept to reduce order fallouts , reduce bottlenecks and thereby improve cycle time , first time right and cost .
Looking to the future , TCS would like to continue to bring the right amount of innovation and the right technologies into solving customer problems to help Vodafone Ziggo grow their business .
“ But the focus will be on growing in the network services area where TCS has built a lot of capabilities and experience with many Tier-1 Telcos in Europe . This means services in the area of 1 . Cognitive network operations , 2 . Network Testing 3 . NFV cloudification , 4 . SDWAN industrial deployment , 5 . 4G / 5G services and 6 . open RAN .” concluded Mannar .”
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