level , with minimal outages and sufficient capacity for internet , both on the upstream and the downstream .
“ Those are the key KPIs that we closely monitor daily and that we report on internally to all the teams . In doing that , we can make sure that we build at the right spots in the Netherlands , with the right amount of capacity to provide the services that customers need ,” said van den Berg .
Reflecting on the umlaut award , he said : “ We ' ve been investing a lot of effort and money and we worked hard on making our networks , products and services better for our customers . To be awarded this year with the best fixed network award was a great recognition for the team . We were proud of it and we are very happy to see that all the hard work is paying off .”
Smart WiFi and in-home connectivity In-home connectivity is one of the business ' s key focus areas . Almost half of the calls received by the call centres have to do with some aspect of in-home connectivity , following similar patterns with other telcos in the Netherlands and in the rest of Europe .
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