“ COVID WAS AN IMPORTANT TEST FOR THE NETWORKS ”
LEO-GEERT VAN DEN BERG DIRECTOR FIXED NETWORK , VodafoneZiggo
“ It shows that for our customers , in-home connectivity is key . Always-on with the right speeds , everywhere in your house . That ’ s what the customer values the most .”
COVID re-emphasised the importance of getting Smart WiFi launched , leading to an accelerated ambition of VodafoneZiggo to get it live in as many customer homes as possible .
“ That ' s a challenge because we have millions of homes and we have to get these devices out there , in a speedy fashion . We ' ve been busy with that for the last two years now ”.
Partnerships such as the one recently secured with Plume allow VodafoneZiggo to offer a Smart WiFi solution .
“ The Smart WiFi solution of Plume gives us access to a lot of monitoring meta data on usage and performance . In case of troubleshooting , this allows us to resolve the issues with customers a lot faster .”
Securing customers from ever-present threats A common trend within telcos around the world is ‘ security by design ’. Security is merely a hygiene factor for customers as the minimum they would expect , much like having sufficient capacity . To VodafoneZiggo , it ’ s about making sure that for any new application , product , or network architecture they develop the right security pieces .
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