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Strong
data core underpins Insight & AI at Rentokil Initial
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Despite perhaps appearing slightly contradictory , there also exists a desire to provide people with the ability to self-serve , which Graham relates to the early days of his career in IT . He admits to being staggered that many of the problems that existed 30 years ago when he joined Business Objects – then a small , French start-up – are still present today .
“ We were all about empowering the end user with the ability to ask questions of the data without having to engage with the IT function ,” says Graham . “ This removal of barriers opens up a huge jump in productivity and avoids IT becoming an insight bottleneck .”
“ Technology has obviously moved on and evolved , but those core problems are
90 % Rentokil Initial ’ s local service teams across the world cover over 90 % of global GDP in 92 of the world ’ s 100 largest cities in North America , Europe , APAC and the rest of the world still there . Trying to provide that self-sufficiency while also stopping duplication is a challenge that we ’ re doing our best to work through .”
A new approach to data governance Graham ’ s experience in IT architecture means he was well-accustomed to dealing with data governance matters by the time he joined Rentokil Initial .
There were , of course , plenty of controls in place prior to his arrival , but he has since worked to shift checkpoints and instill a more proactive mindset across the organisation .
“ In my old work we ’ d have these governance meetings where there ’ d be a thin red line you couldn ’ t cross unless
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