How Programmers . io is creating trusted partnerships
Kip Kugler , SVP of Sales , explains how Programmers . io ’ s unique skill set leaves the company well-placed to deliver firstclass customer service to clients
For Programmers . io , an on-demand provider of software development professionals , commitment to great customer service starts at the very top .
“ Anshul Choudhry , our Founder , is extremely passionate about doing the right thing ,” says Kip Kugler , SVP Sales . “ If customers aren ’ t happy , they don ’ t have to pay . We may have eight or nine months of great work together but , if something doesn ’ t feel right in month 10 , we won ’ t invoice and we ’ ll make a plan to fix it .”
“ To this point , I haven ’ t had any customers leave because they ’ re unhappy .”
Programmers . io boasts unique skills
Programmers . io specialises in assisting the tens of thousands of US companies using IBM iSeries ( AS / 400 ), while also working on at least 50 other programming languages .
The lack of college students learning legacy languages means there exists a distinct shortage of workers – which is where Programmers . io comes in . A key priority for modern-day CIOs in terms of future-proofing , Kugler explains , is deciding whether or not to migrate away from iSeries . He continues : “ iSeries is so reliable and consistent that we say to people ‘ we ’ ve got the workforce and we ’ ve got the ability to help you stay there longer – you don ’ t have to take that risk yet .”
AmerCareRoyal benefits from Programmers . io expertise
In recent years , Programmers . io has worked closely with AmerCareRoyal , a producer of disposable supplies that uses a unique legacy ERP system built on iSeries .
Kugler explains : “ The issue for AmerCareRoyal is finding the relevant workforce . It ’ s not just about knowing the legacy programming language , but also the specific ERP – and we have that skill set .” The pair have worked together on countless projects relating to warehouse and pricing metrics , purchase order functionality , and vendor and order management .
“ It ’ s a collaboration , but we see ourselves as an extension of their team ,” adds Kugler . “ We guarantee a budget-friendly environment with unique skills that are hard to find .”
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