THE HACKETT GROUP
“ We help clients navigate these complexities by providing guidance on risk governance and compliance,” Vin explains.
This includes establishing protocols for data management, ensuring compliance with industry regulations and defining roles and responsibilities within the organisation.
“ How you use Gen AI, they [ regulators ] define, but it’ s different depending on whether it is on your customer side versus internal consumption,” he says.
A give and take approach to partnerships To help steer its clients through regulations, and to provide a better service generally for clients, The Hackett Group partners with IT leader Infosys.
“ We work with Infosys to understand what they are doing and where they are going,” Vin explains.“ This is what clients value in service providers.”
“As technology continues to evolve, we remain committed to guiding clients through the challenges and opportunities that lie ahead”
Vin Kumar, Managing Director / Principal – AI Enablement & Digital Operations Practice Leader, The Hackett Group
Utilising The Hackett Group’ s IP on vital areas such as best practices, Infosys uses its metrics and incorporates that into its client-facing services and solutions.
In turn, when The Hackett Group wants to build systems for a client, Infosys is available to tailor that solution to the client’ s needs.
An AI enabled future In a world of shifting sands, it’ s important that The Hackett Group helps clients be adaptable, and to this end it crafts agile roadmaps to help clients adjust to change.
“ The technology landscape is changing so rapidly that we need to adapt our strategies accordingly,” says Vin.
He notes that where traditional transformation roadmaps spanned five years, today’ s. The firm is working with clients on roadmaps that span two-tothree years, with a focus on the adoption of Gen AI and other digital solutions.
A vital element of these short-term roadmaps is provisions for helping companies manage AI once it is implemented.
“ Over the next 12 to 18 months we will be helping companies build the role of Chief AI Officer, because this can be an extremely technical challenge”
He adds:“ Gen AI adoption is going to transform how companies are working, and so building this centralised role within an organisation will remain crucial, as use expands beyond initial implementation.
“ As technology continues to evolve, we remain committed to guiding our clients through the challenges and opportunities that lie ahead.” technologymagazine. com 271