DIGITAL TRANSFORMATION
“ If you look at the supply chain within a retailer – traditional supply chains were built around human limits, but human decisions are often made on tacit knowledge, like a merchandiser navigating imperfect choices on supplier pricing versus delivery timelines.”
Speaking on the Supply Chain Uncut podcast, Rathna Sharad, CEO of FlavorCloud, a logistics, supply chain and storage AI software provider, states:“ Try to use AI to your advantage.“ One thing I’ ve learned is … it’ s a workforce multiplier.”
Sheldon continues:“ Real AI transformation in the supply chain requires connecting the whole domain. It means studying how choices are actually made when conditions aren’ t ideal, then training AI with intent, guardrails and full auditability.
“ The future of leadership is managing dynamic delegation: dialing AI autonomy up or down based on how successfully the system achieves the desired outcome in the real world.”
This shift in governance changes where organisational bottlenecks occur. In modern software engineering, for instance, output is not the issue – evaluation is.
“ It’ s no longer about creating content or generating output – it’ s about designing systems where humans are actually capable of evaluating that
124 September 2026