TECHNOLOGY
“ We are moving slowly away from the brickand-mortar model because of the change in the demographic , whereby millennials or digital natives are becoming the dominant consumer of financial services ”
AGRIPPA MUGWAGWA , EXECUTIVE DIRECTOR , GROUP RETAIL
BANKING & E-COMMERCE for its financial services – who sell its cards , insurance products , transaction and payments .
“ This also means we now have a better reach ,” Mugwagwa highlights , “ especially in some of the places where it would have been viable for us to set up a branch .”
Putting the customer first In many aspects , FBC shrewdly foresaw the shift towards digital banking long before some of its competitors . As such , the company has tirelessly worked to revamp its technologies , deploy point of
President Agrippa Mugwagwa hands over Overall Superbrand 2017 award to Kudzai Mpunzwana of Nyaradzo Funeral Group www . gigabitmagazine . com 263