FBC BANK LIMITED
sale infrastructure and integrated its bank with mobile wallets .
With technological ingenuity , FBC is accelerating its digital banking and e-commerce portfolio to offer services like no other . However , amidst this impressive transformation , one thing has remained the same – the company ’ s commitment to its customers .
“ What has changed the most and what has been most defining about us diverting technology is the level of customer engagement ,” comments Mugwagwa . “ Through multiple platforms we have availed the customer with access to the bank . We have built a 24-hour call centre which uses channels such as email , SMS , web chats , mobile and even WhatsApp to engage with our customers .
“ We ’ ve ensured that our response times are timely and we ’ re also looking
264 April 2018