TECHNOLOGY at embracing the new technologies to even make our platforms even more efficient . So , if you look at the volume and traffic of engagement that has come through all these multiple platforms , it is a rapid increase from what we used to have 10 years ago .
“ The customer is confident that the bank has got their back because we are there to support them , meet their requirements , and respond to their queries in a timely manner when issues arise ,” he adds . “ We ’ ve also embraced social media in terms of customer engagement , and because of this I think the customer feels now they ’ ve got a bigger voice .”
Inclusive , innovative , disruptive At FBC , customer engagement has remained at the forefront of its agenda and , therefore , the Zimbabwe bank is also keen to include
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