133 ever fourth quarter branded postpaid phone churn result this quarter showing the power of the company ’ s value proposition .”
The digital transformation that has accompanied and facilitated this drastic change of operations , and subsequent success , has seen the incorporation of a host of exciting , disruptive technologies that focus on maximising the quality of T-Mobile ’ s service offering . Salesforce has been a key partner for T-Mobile over the past five years , with its Lightning and Pardot platforms aiding significantly in the automation and personalisation of the online customer experience . In a Dreamforce 2017 interview with John Carney , SVP of Communications and Media at Salesforce , T-Mobile ’ s EVP of Marketing and Experience , Nick Drake , described the firm ’ s use of the Salesforce platforms in driving the innovative operations from an internal base . “ We are now incredibly excited about the implementation of Lightning that ’ s
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