Rewiring the T-Mobile Supply Chain with Digital Technology platform
T-Mobile is known for its resolute pursuits and unwavering focus on customer experience . Digital Transformation was the preferred strategy and supply chain was one of the chosen areas for transformation in order to build foundational capabilities . The tenets of the Digital Supply chain transformation included Customer Centricity , Real-time Inventory visibility and Asset traceability , Time to market and integration with other partner ecosystems .
Tech Mahindra , # 15 in the Forbes Digital 100 ranking 2018 , collaborated with T-Mobile to take up the challenge of going beyond the brief through architectural simplifications and automation through a co-created framework for transformation .
Whilst the idea was to shatter the architectural monolith , the efforts were centered around “ Small and RoI-driven ” bets among the others which include Inventory serialization , reverse logistics serialization , IMEI tracking , and applications that were delivered successfully through 100 % agile mode of execution .
The resulting KPI ’ s were higher NPS , reduced time to market , reduced inventory cycle time and better control over operating costs . The next time a customer connects with any T-Mobile touch point and is able to access real-time inventory , check product availability , trade-off an old phone for a new one in a frictionless manner , it is the Digital transformation in action , enabled by a robust T-Mobile - Tech Mahindra partnership .
Tech Mahindra ’ s ability to deliver value to the business with a state-of-the-art digital platform and transforming the culture of the operations has helped T-Mobile achieve digital maturity in a record time .
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