GLIDEWELL DENTAL
178 was born . When you have one or more cases ready you just press the button to automatically schedule the case , generate a shipping label , and it will be picked up by a FedEx or UPS driver within a couple of hours .” glidewell . io and the Pickup button are important milestones on the company ’ s journey towards fuller automation . It ’ s all about providing a simpler , more personalized customer experience . To help decide the ‘ next best action ’ for assisting an individual customer , Glidewell has partnered with customer
“ It ’ s our ability to take all the knowledge we have gained over the years and turn our data into a tool that will enable us to further enhance the dentist and patient experience ”
— Mike Selberis CTO , Glidewell Dental experience and automation specialist Pega , to provide an AI solution with the goal of servicing a ‘ segment of one ’. “ Big Data and analytics are a start , but the real value comes when you can turn data into insight , into action , which means making coordinated decisions in real time , across all channels ,” says Mike Selberis . “ We probably service over half of the USA ’ s dentists , so to take the most appropriate actions at the right time for each customer we need a system that is automated , and that is a part of our digital transformation .”
APRIL 2019