says . “ Instead we think they should focus on figuring out what customers want and delivering that . We believe that a world where we are getting what we need via a subscription service is much better than a product economy . It ’ s more sustainable for the environment . It ’ s a better experience for consumers to have vendors that actually care about their experience and it ’ s actually a better business for companies , because when you build a business that is based on the loyalty of your customers and how much they love using your service , that ’ s a much more stable business and has recurring revenue that you can depend on .
“ We ’ re incredibly excited about the subscription economy ,” he adds . “ It ’ s funny , we tell our story and customers start noticing that things are changing . They look at their credit card statements and they look at how they consume things and they say , “ You ’ re right . The subscription economy is everywhere .”
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