ENTERPRISE IT
“ THE AMOUNT OF DATA IN THE WORLD CONTINUES TO GROW AT AN INCREDIBLE RATE ”
GARETH HUTCHINS DIRECTOR , SOLUTION ARCHITECTURE , EUROPE & NORTH AMERICA , OPENTEXT
and natural language recognition – to uncover the patterns that are contained in information . The strength of this analytics solution is that it will get smarter and more accurate over time as it continually learns from the interactions it has with data but can also be used to unlock insight for sources of data that were previously much more difficult to analyse .”
Richard Chalk , Founder and Creator of Virtlx , a real time monitoring platform , says that regardless of the sector the business is operating in , there are some data points which should always be brought to the C-Suite ’ s attention : customer sentiment , service levels , product performance and the general performance of the company .
“ Of course , there are more specific points some businesses will require , and that ’ s why it ’ s vital to have a documented plan for data collection and how each department in the business will use the results . The C-Suite might , for instance , be interested in why a specific product isn ’ t selling and the performance of the team during the buyer ’ s journey . When deciphering data , it also makes sense to understand how the person you ’ re presenting to digests data . Artificial Intelligence has also become a powerful way to review data holistically ,” comments Chalk .
A culture of measurement and analysis CFOs and CEOs crave clear data , and cloud cost data is anything but clear , according to Henrik Nilsson , VP EMEA , of Apptio , who develop enterprise apps designed to assess and communicate the cost of IT services for planning , budgeting and forecasting purposes .
“ Understanding data and refining investments requires a culture of measurement and analysis that many businesses do not yet have ”, he says .
A recent study by Apptio and the Harvard Business Review found that 92 % of technology decision-makers view the alignment of tech investment and business goals to be important , yet only 62 % of them had confidence in the data they had available .
102 April 2022