ITA
“ There ’ s been a real culture shift . Rather than playing tennis back and forth , now we ’ re working together side by side , making sure that we deliver what was needed the first time ”
GERALD CARON CHIEF INFORMATION OFFICER , INTERNATIONAL TRADE ADMINISTRATION
applications and embracing cloud technology , the ITA aims to enhance flexibility , streamline operations and improve the overall user experience .
“ There are some legacy technologies that the team has been using because processes , procedures and even laws change ,” Caron tells us . “ As a result , it is necessary to update applications as new technology comes along . That mismatch of needs and drivers has us modernising a lot of things .
“ Now , we are about to retire our last legacy application this year . We are completely in the cloud , which makes things much easier , especially when it comes to flexibility , time to deploy and time to value for the end users .”
To enable this modernisation , Caron highlights the adoption of a Lean Agile Management Programme , which fosters collaboration between IT teams and business units , resulting in accelerated
product delivery and enhanced responsiveness to evolving requirements .
“ Before I got here the ITA was using waterfall methods , and had one major release in the whole year . This past year we have had 13 releases and some other minor releases . Following the process , creating partnerships and building communication has been very important and I think , as a result , it makes our organisation much better suited to do that .”
Cultural transformation and agile practices Central to the ITA ’ s modernisation efforts is a cultural shift towards agile practices
242 April 2024