and streamlined communication channels . Caron emphasises the importance of aligning IT initiatives with the missionoriented ethos of business units within the organisation . By establishing clear communication channels and fostering a collaborative environment , the ITA aims to bridge the gap between user needs and IT solutions : ultimately driving greater efficiency and innovation .
“ The business units that we support are very passionate about their missions . It ’ s really impressive when you hear some of them talk about what they ’ re working on ,” he describes .
Caron likens the culture that enables this as similar to the construction of a house . “ A house needs four walls , it needs windows , it needs a door , but you can do different things to the house . You can tweak the house the way you want .”
Through quarterly planning sessions and ongoing feedback mechanisms , the ITA ensures alignment with business priorities while maintaining a flexible approach to project delivery . This process not only accelerates the pace of development but also enhances the quality of delivered solutions , reducing the need for extensive reworks and mitigating potential risks .
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