UNION INSURANCE
“ Through our mobile app , we started enabling customers to help themselves . We then decided to go paperless ,” explains Srivastav .
“ With all banking services and financial , products are paper . Their promises are on paper , whether it ’ s currency , a policy or ATM receipts . We now scan information and our policies are saved electronically .
“ We have also automated a lot of processes through implementing robotic process automation ( RPA ). The number of steps taken to complete a process in terms of selling and soliciting should be reduced . Additionally , we have berisat blockchain , particularly on the documents side .”
Union Insurance is becoming increasingly proactive as a result of its digital transformation and has sought to garner a deeper understanding of the needs of its customers , placing them firmly at the centre .
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AUGUST 2018