CLOUD & CYBER
“ We don ’ t refer to Amelia as a bot , we refer to her as a digital employee ”
— Michael Anderson , Vice President / General Manager , IPsoft
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is based around Amelia , she is really the core ,” he explains . “ Amelia integrates with all of our solutions and allows us to scale .” Considered the most human AI for the enterprise , Amelia delivers the best-in-class elements of human interaction – conversation , expression , emotion , and understanding to user experiences every day , driving deeper connections and greater business value . IPsoft first introduced Amelia to the market in 2013 and in the subsequent seven years since , the software has undergone significant development based on feedback , with the organisation now on version four of Amelia . “ Version one was very much a traditional bot , and didn ’ t really understand the full extent of what the end user was
AUGUST 2020