Additionally , The Tile Shop had been feeling the swift blows of heavy tariffs . To mitigate risk and save on costs , they focused their efforts on diversifying their supplier base . By the time Christopher walked through the door , they had learned how to operate in a more resilient “ COVID ” tested model and were ready for further change .
“ They were ready to use technology to grow and be successful , but they lacked the know-how . They needed a leader that could come in and know where to start . When I started , I had a very small team who , although very capable , didn ' t have the breadth of knowledge and experience needed to accomplish what the organisation wanted ”.
“ So , in our case , the most critical thing to change first and foremost was the people . We were understaffed and lacked the specialised skills required . When that ' s wrong , you can ' t deliver the goods ”.
Inception : Setting the Foundation “ When we travelled on business , he ' d occasionally give $ 5 as a tip at McDonald ' s for the person at the counter . He ' s the kind of person who understands the value of people intrinsically .” Davis is describing Jeff
132 August 2021