TOMEI CONSOLIDATED BERHAD
“ We have also implemented RPA technology from an operations perspective using Microsoft Power Automate to automate the labour-intensive processes . The outcome has been encouraging ; we have seen a massive reduction in error rates because we no longer rely on humans typing in data , and we have also seen an increase in the speed of execution .”
He adds : “ From a customer perspective , we are exploring the use of RFID and business intelligence technologies to bridge the customer experience between our physical and online stores . In particular , we are looking at how we can use RFID to analyse our customers ’ experience in the hopes that we will be able to better understand our customers
190 August 2022