TOMEI CONSOLIDATED BERHAD
IMPROVING THE CUSTOMER EXPERIENCE
When it comes to improving the customer experience , Liong explains : “ I think it ' s all about the product and it is about understanding what our customer wants .
“ A big part of our transformation revolves around using technology to better engage and understand our customers to further improve our product development operations . Our products are what make us uniquely positioned in the market , alongside our dedication to creating high quality . It is because of this that I believe our products bring a lot of joy and happiness to our customers , which in turn generates feelings of trust and comfort in our customers .”
“ WE NEED TO ENSURE THAT , IN THESE UNCERTAIN TIMES , WE ARE TRANSFORMING IN A COST-EFFICIENT MANNER ; WE ALSO NEED TO ENSURE THAT WE DEVELOP A WORKFORCE THAT HAS THE RIGHT SKILLS ”
LIONG SZE JIN CHIEF TECHNOLOGY OFFICER , TOMEI CONSOLIDATED BERHAD technologymagazine . com 191