ALVAREZ & MARSAL
just a ticketing system or back-office tool . Our journey would not have been possible without the full support of ServiceNow and NewRocket . They have carefully and patiently listened to our needs and unique challenges and avoided just recommending all of their off-the-shelf offerings .”
Arribatec adds bench strength to A & M ’ s ERP support and project teams , which have allowed the introduction of new features and enhancements , while increasing support capacity with expanded hours and capabilities . Arribatec ’ s approach to understanding A & M ’ s growing global needs and requirements has helped to simplify and implement solutions for a growing pipeline of project requests . “ They provide us the ability to handle projects in multiple locations around the world while enabling our current support model and capabilities .”
Our relationship with Microsoft has been especially beneficial , when we think about the SME ’ s they bring to the table . From presales to post sales activities , Microsoft has always been there for us to help introduce and explain new services and offerings while listening to our unique needs . They have supported our journey to leverage more cloud tools including migrations from Sharepoint on-premise to Sharepoint Online , improved usage of the Power Platform , migration to Autopilot and so much more .
“ For most of my career , I never thought of IT as a business ”. But now , he believes that the leaders of IT departments need to possess broader skillsets than ever . “ The breadth and scope of what we support has grown exponentially , and it ’ s probably not going to stop .
“ We ’ re not just supporting a finance system or an HR system . We do so much more . We negotiate contracts with vendors for supplies
104 August 2023