Use more image captions as often as possible and materials . We ’ re taking those supplies and materials and making them into some sort of technology product . We ’ re managing relationships to our business units and providers . We ’ re managing finances , we ’ re managing projects . The amount of things we do , we really are like a business inside a business , and I think that ’ s an important shift that I don ’ t think ’ s going to stop .
“ I think future generations of CIOs are going to be required to be more than just an IT guy . You can ’ t just be the smartest IT guy in the room and be a good CIO anymore . CIOs tend to have a much broader offering . They understand finances , business operations , and how a company works . They ’ ve probably held multiple different roles previously that allow them to really operate a business .”
Spotting how end-users work – and adapting Ultimately , everything that Zung and his team achieve are with a view to productivity . In isolation , small accomplishments – like enabling key cards for office printers , which activate the machine and prevent the need for long credential strings – may seem relatively insignificant , but those small changes all contribute to a much greater effect .
“ If you save somebody 15 minutes a week , assuming they work 45 weeks a year , and
“ It ’ s taken me the majority of my career to realise it , but IT has to operate like a business ”
JEREMY ZUNG CIO , ALVAREZ & MARSAL technologymagazine . com 105