Q . HOW IS ZOHO CURRENTLY APPROACHING DIGITAL TRANSFORMATION , IN THE MIDST OF CHANGING AI AND DATA REGULATIONS ? WHAT ARE THE COMPANY ’ S CURRENT PRIORITIES ?
» Zoho holds a customer-centric approach to technology development , that is , to improve our products continuously through significant reinvestment into product development , and this will remain the focus of our digital transformation . At the same time , being a sustainable partner for our customers long-term is a firm priority , which is represented in our ‘ value pricing ’ strategy . We do not want to become costly inputs for our customers . Zoho has adapted many times with success to meet new market demands using real-time and extensive insights to seize opportunities presented by technological breakthroughs . However , for technology such as AI to be adopted successfully while following evolving regulations , businesses need to adopt it and adapt alongside it with customer trust in mind to deliver benefits like automation , forecasting , or improved customer service .
Our current priorities are to continue to deliver an excellent customer experience in our efforts to help businesses digitally
transform . We do this through the innovative product suite we offer and the support available from us and within our wider ecosystem , all with the focus on enabling businesses to be more efficient , drive growth and to deliver well against their objectives .
Q . LOOKING FORWARD , WHICH DIRECTION DO YOU SEE THE FUTURE OF AI AND DATA MOVING ?
» AI and data are set to continue to advance along several intertwined paths , each influencing and shaping the other .
24 August 2024