Matt Williamson
IT OUTAGE
Matt Williamson
SVP & Industry Principal Endava
“ In 2024 , it ’ s evident that global infrastructures are not adequately prepared for future challenges .
“ In the UK alone , GP surgeries have reported an inability to access patient records or book appointments . Sky News went off-air for a few hours but resumed broadcasting , while Britain ’ s biggest train company warned passengers of disruptions due to widespread IT issues . Globally , banks , supermarkets , and other major institutions have faced computer issues disrupting services with some airlines warning of delays , and certain airports grounding flights .
“ These events should serve as a warning to companies searching for the ‘ golden bullet ’ – technology that promises to enhance their offerings and modernise their customer experience . Without the correct foundation , implementing promising tech can weaken your system , instead of strengthening it .
“ The first step in improving cybersecurity is implementing sophisticated threat detection and response systems , such as AI-driven solutions , which can assist in quickly identifying and eliminating such threats . Regular security audits , penetration testing and multi-factor authentication are all methods to further bolster defences . “ Secondly , preparedness for power outages is critical . Integrating cloud-based solutions for data storage and operations adds another layer of resilience , allowing for quick recovery and data redundancy .”
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