Rajat Bhargava
IT OUTAGE
Rajat Bhargava
CEO JumpCloud
“ This global outage is a watershed moment for IT . Things will get better – we will build more resilient systems , and teams will think differently . We have to . The world is more reliant on technology and more interconnected than ever – there isn ’ t another option .
“ CrowdStrike and Microsoft are excellent companies , run by amazingly talented people . The truth is that these events can and do happen . But July ’ s events are at a radically different scale . JumpCloud , too , has had its past issues and our customers and partners have been amazing supporters as we have worked to resolve and correct defects . When critical IT and security infrastructure and tooling hiccup , the effects are dramatic . It ’ s the responsibility we bear every day .
“ As IT professionals , we must revise our strategies around IT systems and update our playbooks – playbooks that will take our organisations to the next level , where these types of events will be painful , but not catastrophic .
“ Give IT and Security seats at the C-suite table . Now is the time to ensure that every organisation is focused on digital experience , security , and reliability . No organisation can run without those now . Elevate these roles .
“ Technology is not foolproof , and these types of incidents can happen to any vendor . If we switch the perspective of this incident , however , from “ accident ” to “ cyberattack ”, will that be the appropriate wake-up call for leaders to rethink and adjust their plans ? We cannot take that risk and wait for that to occur .”
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