Steve Ponting Director Software AG
IT OUTAGE
Steve Ponting Director Software AG
“ The outage exposes the reality that today ’ s interconnected technology ecosystems which power corporate IT infrastructures are highly vulnerable to cascading failures .
“ Many companies will find it difficult to understand the full scale of this incident – at least in the short term – because there is too much IT and Operational chaos in their organisation , which clouds the clear picture needed to be decisive in these high-stakes situations .
“ The outage serves as an urgent reminder of the need for robust digital defences and operational resilience programmes to mitigate the risks of shutdown .
“ Process Intelligence helps you understand behaviours or common practices that elevate risk . In this case , behaviours that increase the risk of IT failures – for example where employees deviate from standard processes by using non-approved applications for work .
“ Businesses should also quickly identify critical and affected systems in any disaster recovery plan . It ’ s essential for any organisation to build an experienced incident response team , not only with clearly defined roles and responsibilities , but the ability to identify those systems affected . Unfortunately , disaster often strikes in multiple places at once , so being able to identify those critical systems in disparate systems , while preventing downtime in others will ensure business continuity .” technologymagazine . com 89