Joel Edgerton and Colm Kennelly explain how BNP Paribas Cardif has struck the balance between technology and customer experience to dominate the insurance market in Japan
While the world of insurance is ostensibly centred around human experience , it ’ s amazing how often that focus falls by the wayside , particularly as technology becomes ever more of a priority . BNP Paribas Cardif , the insurance arm of BNP Paribas , is working tirelessly to buck this trend .
Joel Edgerton , COO , and Colm Kennelly , CIO , have been fronting a technological transformation of the Japanese arm of the business . With backgrounds in business , finance , and engineering between them , the pair boast a powerful grasp of both technology and economics in order to lead this transformation .
114 December 2017