DIEBOLD NIXDORF
certainly not hinder the rate of ATM distribution ,” continues Marques . “ The rise in smartphone penetration has led to the increased use of mobile banking services , and it ’ s a trend that will continue as our society becomes ever more connected through the Internet of Things ( IoT ).”
Marques says that the use of mobile technology will support the need to transform cybersecurity services surrounding ATM technology and reduce cases such as ATM fraud and improve current cybersecurity levels .
“ As the boundaries between the branch , the computer and the smartphone disintegrate , we ’ re seeing digital banking become inclusive of the entire banking experience – with the bottom line that consumers want the ability to bank where they want , how they want , with no hiccups along the way .
“ Nonetheless , there are still many hurdles . Africa ’ s financial infrastructure is still lacking in many regions . The cost to open a banking account itself can be prohibitively high , whether for the financial institution or for the consumer . Financial literacy is an ongoing issue within cultures that have traditionally taken very different approaches to money management . Collaboration between stakeholders in the industry , coupled with advancements in technology , will ultimately have a positive impact on financial inclusion in Africa .”
ATMs will continue to be an essential tool for consumers , and the customer experience will remain the fundamental pillar of Diebold Nixdorf ’ s evolution . As a result , the company has launched a new , advanced software solution , Vynamic Mobile , which , among other things , empowers consumers to access information on the next closest ATM right at their fingertips , should the ATM they are in front of be unavailable . Putting the control back into customers hands has , therefore , turned an inconvenient situation into a positive experience for the customer .
Further advantages Working with financial institutions
212 December 2017