ZIMNAT
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“ Our digital journey speaks to our responsibility to educate them and change that perception . That ’ s our purpose , making people ’ s lives better . That ’ s what drives us ”
— Mustafa Sachak , CEO , Zimnat
That journey is an ambitious digital transformation , not only of Zimnat ’ s insurance offering but of Zimbabwe ’ s entire insurance space . As the company prepared to embark on this transformation journey , it needed a roadmap defined by the customer experience .
Sachak notes that in this digital age , it is no longer good enough to satisfy the customer . A company has to go above and beyond to exceed the customer expectation and ensure that it is providing the greatest customer experience possible . In the insurance space , the customer journey begins from the very moment they lodge a claim . “ From that moment , to the time we
DECEMBER 2018