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Intelligent Apps and Analytics

Gartner ’ s report states that in the future , all applications will employ some form of AI or machine learning , operating at a background level in current application categories , while “ giving rise to entirely new ones ”. AI is becoming the principle ‘ battleground ’ for the software and service markets . According to BBVA : “ these apps have the potential to transform the nature of work in the future , by creating an intermediary between people and systems , as seen in virtual customer assistants .” Gartner ’ s report also stresses the importance that intelligent applications be used to augment human performance , rather than replace humans entirely .

DECEMBER 2018