BBVA claims that “ by 2025 , AI will become the ‘ essential ’ tool both for redefining customer experience and for reinventing a broad variety of business models ”. Currently , Gartner reports that only 41 % of organizations surveyed have “ already made progress in piloting or adopting AI solutions ”, while 59 % are still gathering information and formulating strategies . While Gartner ’ s report acknowledges the potentially far-reaching possibilities of ‘ broad ’ AI , the report notes that current digital business applications are limited to ‘ Narrow ’ AI . Narrow AI is an umbrella term for “ highly scoped machine-learning solutions that target a specific task ”. Gartner vice president , David Cearley , recommends that “ enterprises should focus on business results enabled by applications that exploit narrow AI technologies and leave general AI to the researchers and science fiction writers ”.

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