CLICK TO WATCH : ‘ STC ’ 223 and connectivity and infrastructure . Digital and technology are key aspects of realising DARE , he notes , outlining how he focused on certain domains such as services and application , AI and analytics , platforms and connectivity , and infrastructure . However , much of the overall development was driven by the desire to reinvent STC ’ s customer experience . “ Going through this transformation provided an opportunity to baseline our current operations and architecture and better understand our business performance ,” says Alfaraj .
“ In so doing , it was apparent that our legacy infrastructure wouldn ’ t have been able to meet the requirements of the new services we were looking to introduce or meet the expectations of our customers in terms of the quality standards we expect to deliver . As an example of our digital transformation , in the wholesale domain , technology demands and gaps are covered by digitisation , which is a result of agile partnerships adapted during the innovation phase of the solution . These partnerships resulted in improvement of
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