COMPLIANCE , RISK MANAGEMENT & SECURITY
[ 24 ] 7 . AI
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“ A paradigm shift was already coming , and now it ’ s here companies like [ 24 ] 7 . ai , with our expertise through offerings like the Engagement Cloud , can support the global roll out of secure customer communications across a range of devices , at work or at home ”
— Dr Rebecca Wynn , Global CISO & Chief Privacy Officer , [ 24 ] 7 . ai
graduate to a human response but don ’ t want to repeat all of the information they ’ ve already given via a chatbot . We ’ ve created a unified digital customer experience across channels from websites and tablets to social media and smartphones to suit the needs of businesses across sectors , from banking to retail . We ’ re confident that positive customer experiences will increase our clients ’ net promoter scores ( NPS ), lower operating costs and help drive revenues .”
Dr Wynn believes it ’ s vital for her team to work to the mantra “ How can we be better tomorrow ?” She notes that recruiting the right personnel is vital to drive excellence . “ We need to be equipped to analyse customer journeys and make them more efficient and secure , not only for the company that hires us but for the consumers that access them and want answers in real-time .”
COMPLIANCE , RISK MANAGEMENT & SECURITY
During a year where the pressures of the global Covid-19 pandemic have hastened many companies shift towards digital transformation , how is [ 24 ] 7 . ai offering support ? “ Businesses are moving decisively towards enabling
DECEMBER 2020