Technology Magazine December 2020 | Page 15

Welcome to [ 24 ] 7 . ai
Welcome to [ 24 ] 7 . ai
CLICK TO WATCH | 3:17
15 a remote workforce ,” notes Dr Wynn of a process [ 24 ] 7 . ai has over a decade experience in delivering . “ We ’ re mindful of the pressures that puts on bandwidth so we regularly communicate with our customers to analyse business continuity and how they are able to move their workforce quickly and offer an instant response to their customers , even when faced with disaster scenarios like this pandemic . It ’ s something we were well prepared for and are able to make key decisions quickly to mitigate risk in moving agents to work from home .”
Dr Wynn sees the company ’ s customers as partners – a vital alliance when facing up to the enemies beyond the keyboard … “ We ’ re in this cyberwar together ,” she pledges . “ We ’ re not only driving a positive customer experience but also working with privacy , compliance and security teams because we need to be cybersecurity warriors together . It ’ s an ecosystem that needs to be protected . If anyone on our platform is being attacked we need to let each other know and act accordingly to stay secure . That ’ s why when I look at key vendors it ’ s not just a box
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