Technology Magazine December 2020 | Page 201

“ Together with our software partner Barhead , we used Microsoft PowerApps and 365 Dynamics to achieve this : through PowerApps , we built a replica of the ATO form ”

— Shane Riddle , General Manager of Technology and Strategy , YMCA Victoria
to automate our processes , reducing human error , admin hours and associated costs ” he explains . “ Dynamics gave us a platform that our support teams could use and refer to as they addressed queries from staff : across the weekend we asked our staff to review and complete the form . Microsoft Tech for Social Impact were great support to theYMCA during this rapid development and allowed us to deliver a great platform for our internal support team .” The rapid turnaround had real human impact across the organisation by securing JobKeeper payments forYMCA staff at a very stressful time , and their feedback bore out their appreciation .
201 technologymagazine . com